Help and FAQ's

The links will help you with using saYellow.com or getting your company listed on the site.

saYellow Listings


A FREE listing is free and contains the following information: Company Name, Website Address, Email Address, Physical Address, Telephone Number, Fax Number, Contact Person and a description of your company/organization of up to 1000 words.

Your business information will be placed in the "Free" section (below our Priority Listings), in random order to give each client equal exposure, within your base location and up to 3 categories of your choise.

IMPORTANT: Remember to verify your details regularly as this would increase your position is search results. Search results are displayed in the following order: SUPER listings, PRO listings, BASIC listings, Free listings (Verified Listings and last Unverified Listings).

Step by step procedure on how to list your free listing:

  1. Go to the REVERSE LOOKUP page, where we will make sure you do not already have a listing on saYellow. Enter your full ten digit telephone number and the security code in the relevant box that's provided and click on Submit.
  2. Complete your company details and click on Submit.
  3. Once you've submitted your information, you should receive an email, which contains details of your new listing.
  4. To complete the registration process, you have to click on the Add Listing link, on the email you received.

Step by Step Instructions on how to update an existing listing on saYellow:

  1. Go to the the REVERSE LOOKUP page.
  2. Enter your full ten digit telephone number.
  3. Tick the ReCaptcha box to verify that you are not a robot and click on the Submit button.
  4. Click on the Update button next to the matching listings we find.
  5. Enter your Username and Password on the Sign In page.

Username : Use the reference number we've sent you when you first registered on saYellow. Or use the email address you used when you last updated your information or when you registered.

Password : Enter the password you used when you first registered. If you have forgotten your password, click the Forgot your Password? link. This brings up a page where you can request that your password be emailed to you. The password is case-sensitive, and it must contain at least five alphanumeric characters.

If you have forgotten your password AND your email address has changed since you created your account, you will need to Set up a new account. You will not be able to access the information you previously saved.

A PRIORITY listing contains of the following information: Company Name, Website Address, Email Address, Physical Address, Postal Address, Telephone Number, Fax Number, Contact Person(s), Social media links, BEE Ratings and a description of your company/organization of up to 1000 words.

Your business information will be placed in the "Priority" section (before the free listings) in the following order: SUPER listings, PRO listings, BASIC listings. Priority Listings are displayed randomly to give each client equal exposure.

Step by step procedure on how to Prioritise your listing:

  1. Login to your company profile.
  2. Click on the MY CATEGORIES / AD CMAPAIGN link.
  3. In your AD CAMPAIGN page;
    1. Start typing a keyword in the search box that best describes your products/services and our drop down menu will provide you with suggestions to help find what you want. Select your category from the list
    2. In the Location field, enter the City/Area/Province (eg. Benoni/East Rand/Gauteng/South Africa) where you want your listing to be prioritized in.
    3. Click on the ADD button.
    4. Once you've added your new campaign, select from the BASIC / PRO / SUPER priority options that best suits your budget. If no option is selected your listing will be added under the free section.
    5. Complete your banking details.
    6. Select your payment date.
    7. Complete the user authorization form.
    8. Click on the Request OTP button to get your One Time Password that we will send through to the cellphone number provided.
    9. Make sure you read through our Terms and Conditions and click on the Activate my Campaign button to complete and activate your advertising campaign.

If you can't see a preview of your ad, it may be because:

  • You will be required to activate your listing once you've added it on saYellow. We will send you an activation link via email.
  • If you do not receive the activation link, check with your mail provider and mail software to see if the message was blocked as "spam". Your listing will be deleted if you do not confirm your email address within 30 days.
  • After you've added your company details and activated your listing via email, saYellow will validate and check your listing for any mistakes/duplicates before it will be permanently added to our database. This process can take up to 48 hours.
  • If you have activated your new listing on saYellow and still can not find it, please be sure you are looking in the correct category, city, and/or name when looking for your listing.

If your advertising needs have changed, and you no longer need your business listing on saYellow, simply go to your business listing and click on the "Report incorrect info" link at the bottom of the profile.

Your profile will be removed from saYellow within 48 hours. Your feedback on why you are leaving is valuable, as it will be used to improve our services, so please spend a few moments more to choose the reason from the list provided. We do go through every request, so if you're unhappy for any reason, please let us know.

Please note: Search engines have to re-index saYellow to update their search results. So a summary of the older details will stay on the search engine sites until this is done. This happens automatically, usually within a few days but sometimes it can take up to four weeks.

While considerable research has been carried out throughout the past year, it may be possible that some listings are incorrect. If you spot an error in relation to a business' details, please use the "Report incorrect info" link at the bottom of that business' profile. Or contact Customer Support so we can fix it.

No. If you find a company that is listed under more than one URL or title, please email Customer Support so that we can remove it.

saYellow.com automatically checks for spelling errors and corrects accordingly. If a misspelled word cannot be matched, we may be unable to locate your listings. So be sure to check your search criteria for spelling mistakes.

Incorrect information reported by a user or merchant is updated immediately upon verification. However, we also receive information from a variety of sources, so there are several factors that can contribute to outdated listings. These sources are not affiliated with the local phone companies, so items such as new postal codes or area codes, changed or disconnected phone numbers and changes in business name, location or status, can take up to 18 months to update.

We at saYellow.com want you to have as much information as possible at your disposal.

Business name, address and phone numbers are often the only pieces of information provided to saYellow.com by some of our advertisers. But, we do promise to provide additional information, such as email addresses, website addresses or fax numbers, when that information is made available.

There are several sources from where saYellow may have obtained the details of your business. The details may have come from publicly available records, from websites or from commercial data suppliers. Often, a profile will be pulled together by saYellow from a combination of sources. You can, of course, create your own business profile.

Advertising and Advertising material


DOWNGRADE/CANCEL ONLINE

Yes. We'll be really sorry to see you go, but if you'd like to cancel your paid subscription, you can do it here on saYellow.com, and it will be processed right away. This is the easiest and fastest way to cancel.

Step by step procedure:

  1. Login to your company profile.
  2. Select the MY CATEGORIES / AD CAMPAIGN link.
  3. Uncheck the campaign you want to remove from the list. And just close the red popup box.
  4. If you're happy with the changes you've made to your campaign, Click on the Request OTP button to get your One Time Password that we will send through to the cellphone number provided and fill it in.
  5. Click on the Activate my Campaignbutton.

And that's it! You have successfully cancelled your campaign(s).

Remember that you're only allowed to be listed in 3 FREE categories. If you have more than 3 categories in your campaign left, The following error message Only 3 Free Campaigns are allowed per listing! will appear in red at the top of the page. Go back to your category list and use the X button to remove the extra categories so that there is only 3 or less left. Then click on the ACTIVATE MY CAMPAIGN button again.

BRAND BUTTON

The brand button will be displayed on the right hand side of your business card in search results. Your logo will link to your saYellow company profile.
Size: 120(w) pixels x 60(h) pixels high

To add or change your Brand Button:

  1. You must be logged in to the online self-help portal to use this function.
  2. Go to the IMAGE UPLOAD link.
  3. Select the Brand Button option from the dropdown menu.
  4. Click Open Image
  5. Pick an image from your local folder on your device and Open it. Make sure your image is the correct size and orientation or slightly larger than the specified requirements.
  6. You can reposition it by clicking the image and dragging it up or down.
  7. If you're happy with the changes you've made to your brand button, Click on the Save Image button.
  8. Your Brand Button will be disaplayed on saYellow as soon as you hit the Save button.

 

  • Email your advertising material to marissa@sayellow.com.
  • Image ads must be relevant to the advertised site. Ad images must be clear and recognizable, with legible text. We don't allow unclear, blurry, or unrecognizable images to be used in ads.
  • saYellow does not allow strobing, flashing backgrounds, or otherwise distracting ads.
  • Image ads and the content they point to must be "family safe"!

Large BannerProfile BannerBrand Button
Super listingsCheckCheckCheck
Pro listings CheckCheck
Basic listingsCheckCheck
DescriptionThe banner of your choice will be displayed in search results, on the right.The banner of your choice will be displayed in your saYellow company profile.The brand button will be displayed on the right hand side of your business card in search results.
Size555(w) pixels x 350(h) pixels
no larger than 30kb.
392(w) pixels x 72(h) pixels
no larger than 15kb
120(w) pixels x 60(h) pixels high
no larger than 5kb
FormatJPG/GIF/PNGJPG/GIF/PNGJPG/GIF/PNG
AnimationAnimation is allowed provided that these conditions are met.Animation is allowed provided that these conditions are met. 
Click throughYour banner will link to your websiteYour banner will link to your website.Your logo will link to your saYellow company profile.

Step by step procedure:

  1. Login to your Company Profile.
  2. Click on the MY CATEGORIES / AD CAMPAIGN link.
  3. Click on the Statement button.
  4. Click on the Invoice image to view an invoice.

Manage your saYellow listing


Step by step procedure:

  1. Log in to your Company Profile
  2. Click on the MY CATEGORIES / AD CAMPAIGN link.
  3. In your AD CAMPAIGN page:

    To add a category

    1. Start typing a keyword in the category search box that best describes your products/services (eg. Caterers...). Our drop down list will provide you with suggestions to help find what you want. Select your category from the list (eg. Catering Equipment - Hire).
    2. Click on the Add button, to add your new category to the list.
    3. The new category campaign that you've just added, will automatically jump to a PRO LISTING and there will be some cost involved in this new campaign.
    4. Now... if you don't want to prioritize your listing and just keep it FREE, uncheck the PRO button.
    5. Close the red pop-up message that will appear.

    6. If you want to add another category, repeat steps i, ii, iii, iv and v.

    Remember, as a free client, you can list your business in 3 categories of your choice ... but only in your base location (the suburb/city where your business is located).

    To remove a category, click on the - next to the relevant category.

  4. If you're happy with your new category selection, click the Activate my Campaign button.

Step by step procedure:

Log in to Client Zone and go to the MY CATEGORIES | AD CAMPAIGN page.

Add a Category|Campaign
  1. Click on the Add a Add a Category | New Campaign button. The Campaign Selection will open in a new pop-up window.
  2. Category Selection: Start typing a keyword in the search box that best describes your products/services (e.g. Plumber...) and our dropdown menu will provide you with suggestions to help find what you want. Select your category from the list. If you do not find what you need, try another keyword.
  3. Location Selection: In the Location field, enter the City (e.g. Pretoria) where your business is located. If you service a larger area, enter the area/province (e.g. Pretoria East or Tshwane or Gauteng). *
  4. Click on the Add Campaign button to add your category/location campaign.
Campaign Summary
  1. Your new Category Campaign, will automatically jump to a PRO campaign and there will be some cost involved in this new campaign. **
  2. To change the campaign, click on the Campaign Type button, and select the Campaign that best suites your budget.
  3. Now... if you don't want to prioritize your listing and just keep it Free, uncheck the PRO button - and close the red pop-up message that will appear.*

    • To delete a category/campaign, select "Delete Campaign" in the ACTION dropdown list.
    • *Remember that you're only allowed to be listed in 3 FREE categories, and only in your base location (the suburb/city where your business is located). If you have more than 3 categories in your campaign left, Go back to your category list and use the "Delete Campaign" in the ACTION dropdown to remove the extra categories so that there is only 3 or less left. If you're happy with your new category selection, click on the ACTIVATE MY CAMPAIGN button.
    • **Campaign cost will be calculated by an algorithm, that takes into account the number of requests received by the category(ies) and location(s) you selected. For example a Plumber in Pretoria will pay more than the Plumber in Pofadder.
Payment Options
  1. Select your Payment Method from the dropdown list.
Billing Information
  1. Complete your bank account information.
Authorize and Activate your Campaign
  1. Complete the user authorization form.
  2. Click on the Request OTP button to get your One Time Pin that we will send to the cellphone number provided.
  3. Basic / Pro / Super Campaigns - Make sure you read through our Terms and Conditions and click on the Accept and Update Campaign(s) button to digitally sign your Service Agreement and authorize the Debit Order/Credit Card/EFT. Check your inbox - we will send you a copy of your Service Agreement.
  4. Free Campaigns - Simply click on the Accept and Update Campaign button to activate your FREE campaign.

If you forgot your password click here. Your login link will be sent to you via email.

If you have forgotten your password AND your email address has changed since you created your account, you will need to set up a new account. You will not be able to access the information you previously saved.

Username

You can use the reference number we've sent you when you first registered on saYellow. Or use the email address you used when you last updated your information or when you registered.


Password

Enter the password you used when you registered. If you have forgotten your password, click the Forgot your password? link. This brings up a page where you can request that your password be emailed to you.

The password is case-sensitive, and it must contain at least five alphanumeric characters. You are asked to enter your password twice, to verify the spelling.

Enter the email address that you used when you first registered your company on saYellow.

If your email address has changed since you registered you should sign in, using your old email address and then go to the My Profile page and change the email address associated with your account. Maintaining an up-to-date email address makes it possible for saYellow.com to email your password to you if you forget it.

If you don't know which email address was used when your company profile was created on saYellow, contact customer support.

If you want to change your company's email address, login to your profile and click on the Company Details link under your Company Profile heading.

If you want to change your personal email address, login to your profile and click on the Contact Person(s) link under your Company Profile heading.

If you are the only person who uses your computer, you should click the Remember Me option. If you click this option, you will be logged in automatically each time you visit, making it unnecessary for you to manually log in and enter a password.

Other

saYellow.com is not affiliated with the local telephone company who is responsible for issuing your local yellow pages book. Please contact your phone company to order a new or replacement book.

saYellow.com is NOT affiliated with the local telephone company who is responsible for issuing your local Yellow Pages book. The telephone company organizes their information differently (i.e. Category Headings). For this reason, the information will vary slightly.

The use of saYellow.com information for mailing lists is prohibited by law. Please read saYellow.com terms of use or privacy notice for more information.

No, we only provide online listings.

Technical problems


Some users have experienced problems when viewing saYellow.com with certain browsers. Due to various code restrictions on the different browsers, it is a struggle to create one design that meets the different standards of each browser. Please email the Webmaster for more information.

Unexpected errors can be caused by high traffic volume or a glitch in the system which sometimes results in getting "kicked off" the service. Your feedback will help us identify and resolve any bugs in saYellow.com

Some Internet service providers have a gateway that allows users to send but not receive email. Please check with your service provider about possible email restrictions.

saYellow.com tries to answer every email promptly so we hope it's not our error. Email us again and give us a second chance!


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