Goldwagen (GW) - Head Office

462 Soutter Street
Pretoria West
South Africa

(012) 327-0820  /   (012) 327-6614

462 Soutter Street, Pretoria West, Pretoria, South Africa
Suppliers of quality replacement car parts suitable for VW, Audi, Mercedes-Benz, Opel, BMW and Toyota.


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    Lisolethu Sakhela
    12 AUG 2022

    Negative: Not Responsive.

    Been waiting for feedback and my refund, you guys' product costed me a lot and now you quite on responding to customer service.

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    Lisolethu Sakhela
    3 AUG 2022

    Negative: Not Good Quality.

    Had a bad experience after I bought a part in Eastern London Goldwagen after it was fitted by 15min and it broke while I'm driving with my little child causing accident and recking my car. Having to spend more money.

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    Francois Rulfo
    20 MAY 2022

    Positive: Good Value.   Negative: Not Professional, Not Responsive.

    Phoned up Bellville branch and the service was good .+- gave me the information I required Phoned Queenstown branch and had prompt response and Ashton was very helpful Phoned Head office Responded after 3 minutes and the phone was put on the table and I could hear all the talking , bantering for another 10 minutes until I put the phone down. Never had problems with your products but head office is a letting down the company All I want is to get a product which Brackenfell has in stock ,but they will only open in June . Not prepared to accept my money

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    Linah Morerwa
    11 NOV 2021

    Negative: Not Good Quality.

    Good day I have bought 2x Stabilizer link left - code U01G, right code U04F, on the 2/08/2021. Stabilizer were fitted within 3 weeks they broke. Im a woman was driving with kids(10, 4 and 2 yrs) when your parts broke, i was scared for both our lives. Then one guy stopped me to inform me that i cannot drive with the stabilizer hanging down like that, i told him i noticed there was something wrong with the car, so im going to workshop were they specialise with only Mercedes. I was told the stabilizers link were not the right quality for the Mercedes but in your shop you say they are for Mercedes. The sales person queried for me, now when i phone he says to me you cant change them because the mechanic put right in left and left in right, i mean how the hell do they determine that. And if that's the case why did they not brake immediately. Want my refund

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    Nelisa N
    12 OCT 2021

    Negative: Not Good Quality, Not Responsive, Not Good Value.

    I purchased a Dual Mass Flywheel at Goldwagen Woodstock on the 08-10-2021, only to find out that the part was for a manual car and not automatic, which is what I required. Funny enough, the sales person did confirm that it was for automatic - only to realise he has given the incorrect part. The cost of this was R9630. When returning the part to the store, I was told they don't have cash to refund me in their tills, I even suggested if they can refund it back to my debit card, they told me it will be processed after 7 days. For each day my car is at a workshop, it costs me money. Now I could not buy the part I want from another shop because I have not been refunded yet of which I feel it's not fair that they couldn't help me.

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    Tom Marambidze Mhlanga
    12 JUL 2021

    Positive: Responsive.   

    Good day, what's wrong with Goldwagen Thohoyandou branch, they never answer their calls in whatsoever time. Phone keeps on ringing no one answers

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    Patrick Judd
    10 JUL 2021

    Negative: Not Responsive.

    I am not impressed with Goldwagen Kennilworth and Promenade as I have been sitting on the phone for more then 10 minutes and no answer. In that time I called Masterparts Kennilworth and they were able to give me a quote for a petrol pump for my Audi A3 2.0 FSI with within 2 minutes. What is happening with your sales department what are they doing. Un happy customer

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    Dr. les jacobs
    5 JUL 2021

    we are a auto electrical company w. j. auto electrical in middleburg mpumalanga 01324***** we have the priviledge of dealing with angus with all our queries he has a vast knowledge of parts and mechanical issues there refund policy takes to long and is cumbersome needs to be addressed. regards dr. les jacobs

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    Masetshaba Motloung
    22 APR 2021

    I bought Brake disc front and brake pad set at Goldwagen at springsgate on the 10.04.2021 only to find out when was fitting them in my car the brake pads they gave me was wrong, because they were already closed for me to go back and return them I decided to buy brake pads to the open spares and it cost me R850 the double price I spent at Goldwagen on the 12.04.2021 I went back to return them of which was told they don't have cash, I even suggested if they can refund it back to my credit card they told me they not doing it. The guy told me to come back and mind you I stay in Vosloorus of which I spent a petrol to do that. Now I have time to go back they telling me my 7 days return policy has passed of which I feel it's not fair bcos I did go back before time and they couldn't help me, now I am stuck with wrong brake pads and have lost money as well. I even called to tell them even if u not refunding me atleast give me fan belt of which they still tell me my 7 days has passed.

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    John Grimwood
    12 APR 2021

    Negative: Not Responsive.

    I bought a clutch cable at Goldwagen Goodwood 02.02.2021, Western Cape. This snapped within 3weeks without indication of wear. I've since returned this cable as inferior quality parts issued. I have since being waiting on the sales person Chereldo van der Westhuizen. I have regularly being requesting feedback regarding a refund because I had to purchase another unit to get the car mobile. There has since been numerous excuses to prolong this process. I am now getting now response from him at Goldwagen, which is 12.04.2021


Pretoria Central Western, Pretoria, Tshwane, Gauteng, South Africa

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